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Powergroup has appointed Lindsey Robinson as Customer Service Delivery Manager. Founded in May 1995, Powergroup delivers Internet and IT solutions to companies of all sizes across the UK. With a keen understanding of technology – and how to apply it to the greatest benefit – our Group members consistently provide cost-effective and focused excellence.

Lindsey, a PRINCE2 Project Manager, joins us from Digica, where she devised and implemented a resource management process to ensure timely delivery of services against SLAs.

In her new role Lindsey will be responsible for coordinated call ownership and lifecycle through to resolution across our own teams, in-house staff and third party suppliers as well as root-cause analysis to address underlying causes and reduce reoccurrence. She will also monitor and report on calls against agreed service levels, setting up automatic escalation if thresholds are approached.

Lindsey said of her appointment: "I am delighted to join Powergroup and look forward to improving our customers' experience."

Phil Wattis, Powergroup Director added: "This appointment represents an exciting time for Powergroup. In line with our growth strategy, a new dedicated customer service function will help strengthen our commitment to ensuring good customer service throughout our business at every level. We welcome Lindsey, and look forward very much to working with her."